Frequently Asked Questions
How “white” is Arctic White, and are there color variations between panels?
Arctic White features a pristine, luminous white base color. As a natural stone, it has subtle, elegant grey striations and crystalline variations that give it authentic character and depth. This is a key feature that distinguishes it from the repetitive, artificial look of manufactured stone. We use a strict batch-coding system to ensure all panels and corners in your order are sourced from the same block, guaranteeing a harmonious and consistent overall appearance.
What are the main advantages of your natural Arctic White Quartzite over manufactured (faux) white stone panels?
Our natural quartzite offers three main advantages for a premium result:
- Authenticity & Value: It provides a one-of-a-kind, high-end aesthetic with natural depth that adds significant real estate value.
- Color Permanence: The color is part of the stone itself; it is 100% UV-stable and will not fade or yellow over time, unlike the surface-level pigments on concrete-based faux stone.
- Superior Durability: Quartzite is an extremely hard, durable rock that is highly resistant to chipping and scratching.
Is this product genuinely safe for installation directly around a wood-burning or gas fireplace insert?
Yes, absolutely. The Arctic White panel has a Class A fire rating, which is the highest safety rating available. This means it has a zero flame spread and zero smoke development, exceeding the requirements for all fireplace surround and hearth applications. This certification provides complete peace of mind for both residential and commercial projects.
Do you provide matching corner pieces for a seamless finish?
Yes, providing a complete system is a core part of our B2B service. We manufacture corresponding two-piece, interlocking corner units for Arctic White panels. Using these factory-made corners ensures a clean, continuous, and professional finish on all outside corners without the need for difficult and time-consuming on-site miter cutting.
Can Arctic White panels be used in wet areas like showers or as a pool waterline tile?
For wet areas like bathroom or spa feature walls and shower surrounds, yes, our panels are an excellent choice when installed over a proper waterproofing membrane system. However, we do not recommend them for submerged applications like pool waterlines, as continuous exposure to pool chemicals can affect the natural stone over time.
What is the MOQ, and how are these premium white panels packaged to prevent scuffing or damage?
The standard MOQ is 280 square feet, and we offer flexible mixed-item container orders. We take extra care with our white products. Each panel is individually wrapped in a soft, non-abrasive foam sheet before being placed into cartons with dividers. These are then packed in robust, fumigated wooden crates to protect your investment and ensure the panels arrive at your site in flawless condition.
Are these panels truly safe for a wood-burning fireplace surround?
Yes, absolutely. Our panels have a Class A fire rating, which is the highest rating available. It provides zero flame spread and zero smoke development, exceeding the safety requirements for fireplace applications. Always ensure installation follows local fire codes for specific clearance requirements.
What are your lead times for international orders?
Standard orders are typically ready for shipment within 20-30 days from order confirmation. Our direct factory relationship enables predictable lead times and priority allocation for our partners, ensuring your supply chain is reliable.
How do you ensure quality consistency on a large, multi-container order?
Our facility uses a strict batch-coding system, full traceability documentation, and a multi-stage inspection process. For special orders, we conduct 100% pre-shipment verification to guarantee consistency across every panel.
